Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@essentialtoiletspares.com
Cancelling Your Order
If you are a consumer, you can cancel your order provided you advise us within 14 days of receiving the goods. The goods must be returned to us within 14 days and must be in original unused condition – including original, intact packaging. For hygiene reasons, toilet seats, Hinges and pan connectors will only be accepted for return if the packaging is unopened, security sealed products are non-returnable if the seal is broken. You are responsible for the cost of returning the goods to us unless faulty. For full details of our cancellation policy please see our terms and conditions. If you wish to cancel your order please contact us by email to support@essentialtoiletspares.com
Damaged Goods
We expect goods to arrive with you in perfect condition. If you receive goods in a damaged condition please advise us as quickly as possible but in any case, you must advise us prior to installation and within 3 working days of delivery. We may ask you to provide photographic details of the damage. In the case of goods arriving with you damaged, we will normally send replacement goods and collect the damaged goods from you. Further details of our policy on damaged goods are set out in our terms and conditions. If you wish to report damaged goods please contact us by email to: support@essentialtoiletspares.com
Faulty Goods
In the unlikely event that the goods develop a fault within the warranty period please contact us so that we can make the necessary arrangements to identify and resolve the fault. You may be directed to the manufacturer’s service team for further advice. Some manufacturers employ their own engineers to resolve warranty issues and may be able to resolve the problem directly with you with minimum inconvenience. Further details of our policy on faulty goods are set out in our terms and conditions. If you wish to report a fault please contact us by email to: support@essentialtoiletspares.com
Return Address
Please email us at support@essentialtoiletspares.com for details.
It is essential items that are returned are packaged well and returned as new and in a resalable condition. Items returned without adequate packaging (or no package/box at all) will be instantly refused. Include original manufacturers intact package/box together with any supplied instructions/guarantees.
Items cannot be returned if the package is opened &/or security label has been cut or tampered with. It is your responsibility to ensure the product is correct before purchasing & imperative to check the item is correct for the requirements before opening the package.
Goods returned for a refund when no longer required/ordered in error will be subject to inspection for resaleablilty before processing for credit. Returns are accepted within 14 days of receipt. Standard postage is refunded, if you chose a Priority or Tracked service for your delivery this is non-refundable and will be refunded as standard post and the difference deducted from the total.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@essentialtoiletspares.com